❓ Frequently Asked Questions – 5 Stars Mobile and Vape

📦 What products do you sell?

We offer:

• Mobile phones – New and refurbished models from top brands.
• Laptops & accessories – Ideal for work, study, and gaming.
• Vape kits, e-liquids & disposables – From trusted UK-compliant brands.

🕒 What are your opening hours?

Our store at 336 Haliwell Road, Bolton, BL1 3QB is open:

• Monday to Saturday: 10:00 AM – 7:00 PM
• Sunday: Closed
• Hours may vary on public holidays.

💳 What payment methods do you accept?

We accept:

• Cash
• Debit/credit cards
• Contactless payments
• Online orders via secure checkout

🚚 Do you offer delivery?

Yes! We offer local delivery and nationwide shipping for online orders. Delivery charges may vary depending on location and product type.

🔞 Is there an age restriction for vape products?

Yes. You must be 18 or older to purchase vape products. We follow strict age verification procedures both in-store and online, in line with UK law.

🛡️ Are your vape products compliant with UK regulations?

Absolutely. All vape products comply with the Tobacco and Related Products Regulations 2016 and are registered with the MHRA (Medicines and Healthcare products Regulatory Agency).

🔧 Do you offer repairs or tech support?

Yes! We provide:

• Mobile phone repairs
• Laptop diagnostics
• Vape device troubleshooting

Call us at 01204 322374 or visit the shop for a quote.

🔐 How do you protect customer data?

We comply with the UK GDPR and Data Protection Act 2018. Your personal data is:

• Stored securely
• Used only for order processing and customer support
• Never shared without your consent

🔁 What is your return policy?

• Tech products: 14-day return window for unopened items. Warranty applies for manufacturing faults.
• Vape products: Returns accepted only for sealed items or faulty devices due to hygiene and safety regulations.

Please retain your receipt and contact us with any concerns.